Fulfilling orders

New orders appear under Orders as soon as a customer places one. When the food is ready, tap Mark ready — this makes it visible to nearby couriers, who can claim and pick it up.

If you need to cancel an order (out of an ingredient, closing early, etc.), you can cancel with a reason from the same screen — this is recorded so our team can see patterns if they come up.

Your restaurant's star rating and review tags (e.g. "Fresh food," "Accurate order") come from customers rating their order after delivery — you can see your current rating on your dashboard home screen.